Quality Guarantee
We stand behind our materials. We source from reputable manufacturers with longstanding dedication to the quality of their products. If what you recieve isn't what was described we'll exchange it... Free of charge!
Shipping Guarantee
What happens if your shipment arrives damaged? We got you! Please make a notation on the delivery receipt and send us photos and/or videos so we can verify the damages and calculate the replacement amount.
From The Mill To You
Your flooring will be drop shipped from the manufacturer to your desired location. This saves time, and overhead which the savings is passed on to you!
Quality Guarantee
We stand behind our materials. We source from reputable manufacturers with longstanding dedication to the quality of their products. If what you recieve isn't what was described we'll exchange it... Free of charge!
Shipping Guarantee
What happens if your shipment arrives damaged? We got you! Please make a notation on the delivery receipt and send us photos and/or videos so we can verify the damages and calculate the replacement amount.
From The Mill To You
Your flooring will be drop shipped from the manufacturer to your desired location. This saves time, and overhead which the savings is passed on to you!
Complete your job
Add Matching Accessories To Complete Your Job Below
| Image | Title | Description | Price | Quantity | Action |
|---|---|---|---|---|---|
 |
Title Aquabar(B) 500sf Underlayment |
Description Aquabar "B" Hardwood Flooring Underlayment Aquabar "B" Hardwood Flooring Underlayment – Moisture Protection for Lasting Durability Protect your interior flooring |
Login to see price |
Quantity |
Order A Sample
Shipping Overview
At Pro Hardwood, we use specialized freight carriers for shipping large hardwood flooring orders. Your product will be securely stacked on pallets and delivered curbside. Once your order is in transit, a freight representative will contact you to schedule delivery.
Transit Times & Delivery Appointments
Delivery times vary by location—generally, 2-4 days for the East/Central U.S. and 4-6 days for the West Coast. Delivery dates are estimates, and the freight carrier will contact you to schedule an appointment at least one day in advance. Be sure to inspect your shipment upon arrival.
Unloading & Pickup
Deliveries are curbside, and you may need assistance unloading. Liftgate service is not guaranteed. If you’re picking up at the freight terminal, ensure you have proper equipment and pick up within 5 business days to avoid fees.
Damage & Inspection
Inspect your shipment for accuracy and damage upon delivery. Document any issues and contact us immediately for assistance. Failure to note damage may affect claims.
For full shipping details, please visit our Shipping Policy.
Return Policy Overview
Cancellation Requests
Cancellations are handled based on the stage of the order and product type. Custom-made flooring and accessories cannot be cancelled once production begins. A restocking fee may apply for cancellations during production. If an order has shipped, restocking and shipping costs will apply. All cancellation requests must be confirmed in writing by Pro Hardwood.
Return Policy
Returns must be initiated within 30 days of purchase, with approval from a Pro Hardwood representative. A restocking fee applies, and customers are responsible for return shipping. Only products in original, unopened packaging are eligible for return. Special orders, custom materials, and certain other items are not returnable. Retain extra flooring materials for potential future repairs, especially for discontinued products.
For full details, please visit our Refund Policy
